Course curriculum

  • 1

    Welcome!

    • Welcome to the Adcon Excalibur 3 Dialler Course

    • Introduction

  • 2

    Chapter 1 : The Dial Ratio

    • The Dial Ratio
  • 3

    Chapter 2: Determining the Dial Ratio

    • Determining the Dial Ratio
  • 4

    Chapter 3: The Dialer Sync Back

    • The Dialer Sync Back
  • 5

    Chapter 4: Dealing with Diary Notes

    • Dealing with Diary Notes
  • 6

    Chapter 5: Exporting Campaigns from Excalibur

    • Exporting Campaigns from Excalibur
  • 7

    Chapter 6: The Dialer Dashboard

    • The Dialer Dashboard
  • 8

    Chapter 7: The Agent Life Cycle

    • The Agent Life Cycle
  • 9

    Chapter 8: Campaign Settings

    • Campaign Settings
  • 10

    Chapter 9: Agent Performance Detail Report

    • Agent Performance Detail Report - Part 1

    • Agent Performance Detail Report - Part 2
  • 11

    Chapter 10

    • The Export Call Report