Course curriculum

  • 1

    Customer Experience (CX) Language

    • Asking The Right Questions

    • Purpose of this course
  • 2

    Language Choices: Module 1

    • 1.1 Good & Bad Language Choices:

    • 1.2 What Not to Say:

    • 1.3 What to Say

    • 1.4 Here's a good example...

    • 1.5 The importance of word choices

    • 1.6 How to speak your customer's language and why it's important

    • 1.7 Customer Service phrases you should and shouldn't use
  • 3

    Module 1: Quiz 1

    • Test your knowledge: Quiz 1
  • 4

    Customer Service Language: Module 2

    • 2.1 27 English Phrases for a Positive Call Center Experience

    • 2.2 Changing the Language of Your Contact Centre

    • 2.3 So, How Do You Make the Change?
  • 5

    Module 2: Assignment

    • It's Assignment Time!