Course curriculum

  • 1

    What is Jira Service Management?

    • New to Jira Service Management? You're in the right place

    • After this course, you'll be able to:

    • Now that you’re settled in, let's start with an overview of Jira Service Management.

    • Built to power any team's service desk

    • Why are you using a service desk tool?

    • What's your role?

    • How you'll interact with issues

    • What is a request?
  • 2

    Examples of issues and requests:

    • Examples: